It’s the people. The beautiful people you see in the banner photo above, greet customers with a hello, good morning and a smile. In this day and age, it seems as if everyone’s in a hurry to get nowhere fast. Common courtesy, a genuine smile and customer service seems to be a lost art. I thought the same thing until I walked into The Lyft-Hertz Express offices located inside of The Pep Boys shop in Baltimore City, Md
Maya apologized for not being able to take me prior to my original appointment. And then she did something quite unusual. I figured I would find someplace close by to have breakfast while I waited. Maya offered to pay for my Lyft both to and from the restaurant. WTF!! Am I on candid camera? Am I being punked and where is Ashton Kutcher hiding?
She even complimented my purse and earrings. We were having a sistah-girl moment.
I returned on Thursday, Nov 8, 2018- for my 28-day inspection. I was warmly greeted by Harry, Maya, Z and another millennial who goes by the name of “T”. She referred to me as Ms. King. Ms. King! Can you believe that? These kids obviously had some good home training and brought it to the workplace.
Now here is the kicker. I was in and out in under 20-minutes. I didn’t know what to do with myself. I’d brought my book, journal, a snack and my 1-gallon jug of water; as I was expecting this to be a three to four-hour visit.